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aram42
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Monday, December 2nd, 2024 2:19 AM

Never received xFi Complete email for pods.

I've had xFi complete for about a year now and never received results for the free pod that comes with the plan. I tried to reach out to chat support about it but didn't get anywhere. The store representative mentioned emailing Xfinity to receive a pod, but I'm unsure where to send this email. I hope to receive my free xFi complete pod to extend the range for my cameras that occasionally lose connection. Has anyone had success with receiving their xFi complete pod without an email notifying whether your home needs the pod or not?

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23 days ago

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XfinitySheila

Official Employee

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879 Messages

25 days ago

 

aram42 Hi there! Did you receive an email stating that the pods would be recommended based on your home assessment? 

 

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aram42

2 Messages

Hello! I never received an email. Based on this support page it mentions I should have received an email for a pod or if my coverage was fine. Since I didn't receive either I'm not sure if the home evaluation was completed.  Xfinity xFi Complete – Whole Home WiFi Evaluation - Xfinity Support.

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25 days ago

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XfinityChristy

Official Employee

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1.6K Messages

Thank you for those details, aram42. I would be happy to check your account history and see where things stand with that Whole Home Evaluation. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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XfinityLinda

Official Employee

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1.4K Messages

@aram42 Thanks again for reaching out here about your Whole Home Wi-Fi Evaluation. Although it was determined your network did not need it this time, our system will evaluate it every 6 months to check it and send a new email with results. Please make sure your contact information is up-to-date on your Xfinity ID.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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