Visitor
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1 Message
Never received promised refund/ balance sent to collections
I was promised a refund over a month ago, but I still haven’t received it.
I contacted Xfinity multiple times, and each time I was told the refund would be processed within a specific timeframe. None of those promises were fulfilled.
While I was waiting for the refund, the balance that should have been offset by the refund was sent to collections.
I need Xfinity to issue the promised refund and address the fact that the balance was sent to collections while I was waiting for a refund Xfinity had already promised.
XfinityJohnG
Official Employee
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3K Messages
8 hours ago
Thank you for reaching out here about that issue with your refund amount. I am sorry to hear that has not been received yet, and I will be happy to look at the status of that from here. In order for me to access your account I will have to ask you to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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