2 Messages
Never Received Promised $300 Visa Gift Card
We were promised a gift card after 90 days. It has been 10 months and we have not received it. I have called Xfinity 5 separate times, been on the phone for a total of 8 hours and they refuse to send the promised prepaid visa gift card they said they would. It’s apparently been shipped but they have no tracking number to show for it and no proof of arrival. Is this just a scam they use to get people to join their internet plan? They keep transferring me to new people, opening up tickets, and avoiding fixing the problem. Is anyone else also having this problem? I have already tried looking at the inventive tracker.
EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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2.1K Messages
10 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Again
Expert
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31.4K Messages
10 months ago
@user_vxr84q
Those Visa cards are usually for a promotion and you don't get them right away; it's usually 90 days after you've fulfilled the end of that promotion. Plus, you can't change anything and you must be in good standing during those 90 days or you lose the promotion and the Visa card.
Has it been 90 days since the start of the promotion? Did you make any changes during that time? What did the incentive tracker say?
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