What was the card for? Have you been a customer in good standing the 90 days after you signed for the promotion? Has it been more than 90 days past when you would have signed up?
Hello user_1x5yb7! Thank you so much for choosing Xfinity! We truly appreciate you reaching out to us for help with your gift card. You’re in the right place, and we’re here to support you every step of the way. As a quick reminder, as @Again mentioned there often might be a 90 period depending on the promotion. This information can be found in your order confirmation email and, you can easily track the status of your incentive here. Just enter your account number exactly as it appears on your bill and click the Submit button. Our team would be more than happy to take a closer look for you. Just let us know how we can assist!
Again
Expert
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32.5K Messages
2 hours ago
@user_1x5yb7
What was the card for? Have you been a customer in good standing the 90 days after you signed for the promotion? Has it been more than 90 days past when you would have signed up?
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XfinityThomasA
Official Employee
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2.8K Messages
13 minutes ago
Hello user_1x5yb7! Thank you so much for choosing Xfinity! We truly appreciate you reaching out to us for help with your gift card. You’re in the right place, and we’re here to support you every step of the way. As a quick reminder, as @Again mentioned there often might be a 90 period depending on the promotion. This information can be found in your order confirmation email and, you can easily track the status of your incentive here. Just enter your account number exactly as it appears on your bill and click the Submit button. Our team would be more than happy to take a closer look for you. Just let us know how we can assist!
- XfinityThomasA
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