Visitor
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1 Message
Never Received Lord of the Ring's Fellowship of the Ring Extended Version
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to show up, but it's been well over 24 hours now and all the other movies I've claimed in the past showed up right away. Also, I see from several posts this is a known issue for multiple people. Can I please get some help to get this movie on my account? Thank you.
XfinityEricB
Official Employee
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3.8K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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johnbeavisadams
Visitor
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2 Messages
9 hours ago
Same here. I'm tired of the games Xfinity plays.
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