Visitor
•
1 Message
Never received internet gateway
Good morning,
The internet gateway that came with my plan that I signed up for 6 days ago never shipped out. I have only received the TV box.
Visitor
•
1 Message
Good morning,
The internet gateway that came with my plan that I signed up for 6 days ago never shipped out. I have only received the TV box.
XfinityRaul
Official Employee
•
3.1K Messages
1 hour ago
@deacuna02 Thanks for making us aware that you haven't received the gateway via Forums. I would be more than happy to review your account to see what's going on. Just in case you weren't aware, you can use our Xfinity Hotspot signals while we get your internet service activated. To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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