Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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XfinityAbby

Official Employee

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893 Messages

20 days ago

Hello @user_rqcel6 thank you for reaching out on our community forum. Did you by chance reach out to the shipping company? Was it FedEx?

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user_rqcel6

Visitor

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5 Messages

The shipping company was Bringg

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20 days ago

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XfinityAbby

Official Employee

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893 Messages

Where you able to get a hold of their customer service at all? @user_rqcel6

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20 days ago

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user_rqcel6

Visitor

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5 Messages

I haven’t been able to get through to their customer service but can continue trying!

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20 days ago

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XfinityDilary

Official Employee

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3.3K Messages

Thanks for trying, user_rqcel6. Is this for an Xfinity Mobile order? We typically use FedEx or UPS.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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user_rqcel6

Visitor

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5 Messages

It is for a new router! I recently bought a new WiFi plan for an apartment I just moved into so was expecting the box to be delivered for self-setup

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20 days ago

0

Customer Service

user_rqcel6

Never received equipment

XfinityAbby

user_rqcel6

XfinityAbby

user_rqcel6

XfinityDilary

user_rqcel6

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