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user_rqcel6
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Tuesday, May 5th, 2026 1:29 AM

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address. 

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12 minutes ago

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XfinityAbby

Official Employee

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857 Messages

1 hour ago

Hello @user_rqcel6 thank you for reaching out on our community forum. Did you by chance reach out to the shipping company? Was it FedEx? 

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user_rqcel6

Visitor

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2 Messages

The shipping company was Bringg

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19 minutes ago

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XfinityAbby

Official Employee

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857 Messages

Where you able to get a hold of their customer service at all? @user_rqcel6

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 minutes ago

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