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Friday, November 8th, 2024 2:25 PM

Never received equipment

I have yet to receive equipment for internet. 

Official Employee

 • 

2.8K Messages

15 days ago

@user_9fnco4 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you haven't yet received your modem. I would be more than happy to further assist you from here. Please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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