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scififan2008
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Thursday, February 26th, 2026 3:46 PM

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Never received callback

After talking with agent via chat about dropping TV and keeping my internet yesterday, the agent said someone would call me in 10 - 15 minutes to get my verbal permission.  But no one ever called back.

Also, every time I chat with an agent about how much internet only would cost I get a different price quote.  I've done this three times in the last week and got 3 different quotes.

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1 hour ago

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XfinityOrlandoM

Official Employee

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3K Messages

5 hours ago

@scififan2008

Thanks for reaching out to us,  we do apologize that you did not receive a call back on your request to make changes to your account.

 

The great news is you've reached out to the right team that can get this all done for you and make sure you're only paying for the services you'd love and need!

 

To get started I'll need you to send me a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

 

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XfinityOrlandoM

Official Employee

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3K Messages

1 hour ago

Thanks for reaching out to us,  I'm glad we got your concerns resolved on removing your TV services and making sure you're getting the best speed plan that fits your household needs.  

 

Feel free to reach out to us anytime and thank you for being the best part of Xfinity

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