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user_zfcpbe
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Thursday, January 8th, 2026 1:04 AM

Never Received Amazon.com gift card

I never received my promotional $200 Amazon.com egift card.  I have had my account for 8 months now.

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1 day ago

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XfinityAlfonso

Official Employee

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2.3K Messages

1 day ago

Hello user_zfcpbe thank you so much for reaching out here on our Xfinity Forums with questions regarding your gift card inventive! We have an amazing website called the Xfinity Incentive Tracker, which will help you see your promotion eligibility as well as a contact number for our Incentives Team. Have you had an opportunity to review this site, and also reach out to this team? 

 

"Contact us for assistance

You can contact us at 1-833-269-9036 Monday through Friday from 7:00 AM to 7:00 PM CST, or send a message online."

 

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user_zfcpbe

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I tried the tracker and it said that my card was sent June 21st, but I never received it.

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1 day ago

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user_zfcpbe

Visitor

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3 Messages

I have checked my spam and trash folders, and it is not there either.

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1 day ago

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XfinityAlfonso

Official Employee

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2.3K Messages

I see, thank you so much for letting me know! Our Incentive Team will be the best folks to help with this, as they can track the prior reward sent and re-issue a new one as needed. I would recommend getting in touch with them first. 

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