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AnyRandomBob
1st Topic

Visitor

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1 Message

Sunday, August 23rd, 2026 10:49 AM

Never installed

Comcast never finished my install and are emailing me about my bill. I signed up in April, a tech came out, said he didn't know which line was my apartment, never showed back up. I've called twice and they said twice they'd send someone out. It's never worked.

Now they're emailing me and sending mailers for billing and threatening to cut my service, WHOCH FOR FOUR MONTHS THEY HAVE NOT INSTALLED!

I've been working off my hotspot this whole time.

Is there any actual way to get Comcast to help me out? The customer service number is more interesting in selling me more services that won't work, rather than fixing the one I'm already paying for that doesn't work. It's about charge back time.

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34 minutes ago

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XfinityChristy

Official Employee

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3K Messages

34 minutes ago

 

AnyRandomBob Hello and thank you for reaching out via our Xfinity Community Forums. I can understand your frustration, and I appreciate you reaching out about this. Four months without a completed installation is not the experience we want for our customers. I'd be happy to take a closer look and see how we can help. Please send us a direct message with your full name and service address, and we'll review the account and work with you toward a resolution.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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