U

Visitor

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2 Messages

Wednesday, January 25th, 2023 4:01 PM

Never in my Life

I have used Comcast in multiple states. I have been a loyal customer in florida for 2years. I call to complain that I am paying for getting 1200mb. But only get 300 which is a 4th of what I am paying for. When I am inundated and digging through the swamp of robo calls I get a single humen. At first he is apologized because originally I was hung up on. But as the conversation continues he gets more and more aggressive with me. All I wanted was a transfer. And after insulting me, belittling me, and lying to face. Proceeds to threaten to turn off my internet. After me telling him 3 times and I hang up. He calls me back to say I am disconnected. So my wife who's work is strictly online. Can't do her job. How is this legal? This is how you treat your customers? Give us the run around. Threaten us. Then turn of our [Edited: "Language"] internet.  Even if that's how some of us work? There are no words can describe the level of disgust I have.

EG

Expert

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97.5K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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2 Messages

2 days ago

Since absolutely nothing is being done. And I've done everything in my power to reach a cs rep or higher. I'm now gonna file a fcc complaint because my wife is losing revenue do to a CS rep from this company who didn't want to help at all.

XfinityChe

Official Employee

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6.8K Messages

2 days ago

Hello, @user_f5f7b2. We appreciate you for posting to the Xfinity Community Forum, and sharing your experience. This is not how we want our customers to be treated. I would be more than happy to chat with you in a direct message so I can gather more details about this situation, and help you get your services back on. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

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