Visitor
•
1 Message
Never got an email with tracking
I signed up for xfinity internet on Tuesday and selected the same day shipping option. It was after 3pm so it wouldn't come until the next day which I was fine with however it said I would recieve and email with the tracking number for the delivery and I never did. The next day at 10pm I got a message saying the driver couldn't deliver the equipment and Xfinity will ship through an other carrier and send a new email with the new tracking information. I never got that email either and I still do not have my equipment. Can i just go to the store and pick up equipment instead?
XfinityRaul
Official Employee
•
3.1K Messages
8 hours ago
@user_9925ns Thanks for reaching out to us via Forums to inform us of your order concern. I would be more than happy to review your account to see what's going on with your order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0