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user_8eklk4
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Tuesday, January 13th, 2026 5:26 AM

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Never got a confirmation email after service cancellation.

I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.

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3 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

3 days ago

Thanks for posting on our community forums for assistance, user_8eklk4. We can check the status of the cancellation here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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XfinityDilary

Official Employee

 • 

2.9K Messages

3 hours ago

Thanks for allowing us to help with your cancellation concerns, user_8eklk4. The cancellation is now fully processed. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

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