Visitor
•
8 Messages
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message.
The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable.
The AI chat thing is a joke.
XfinityJohnG
Official Employee
•
2.5K Messages
15 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any issue with your service. Does the
https://forums.xfinity.com/direct-messaging link work for sending a direct message?
0
0
BruceW
Gold Problem Solver
•
27.1K Messages
14 hours ago
In your Forum user Profile Settings, is "Opt Out from Direct Messaging" checked? If it is, clear it, and click Save.
You'd think employees would know these things.
2
0
BruceW
Gold Problem Solver
•
27.1K Messages
14 hours ago
To send a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
2
0