Visitor
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7 Messages
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message.
The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable.
The AI chat thing is a joke.
XfinityJohnG
Official Employee
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2.5K Messages
2 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any issue with your service. Does the
https://forums.xfinity.com/direct-messaging link work for sending a direct message?
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BruceW
Gold Problem Solver
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27.1K Messages
1 hour ago
In your Forum user Profile Settings, is "Opt Out from Direct Messaging" checked? If it is, clear it, and click Save.
You'd think employees would know these things.
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BruceW
Gold Problem Solver
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27.1K Messages
1 hour ago
To send a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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