1 Message
Never authorized a cancelation request
Got an email early this morning about my cancelation request but I never authorized one. I love the service I'm getting so this took me by surprise. I need this fixed As soon as possible please
1 Message
Got an email early this morning about my cancelation request but I never authorized one. I love the service I'm getting so this took me by surprise. I need this fixed As soon as possible please
Accepted Solution
XfinityWilliam
Official Employee
•
1.1K Messages
6 days ago
Hi there user_jn9u5h! I'm really sorry to hear about the confusion with the cancellation email. I understand how surprising and concerning that must have been, especially since you love the service. Let's get this sorted out right away.
First, let me assure you that I'm here to help and will do everything possible to resolve this issue for you. I'll need to check your account details to see what might have triggered the cancellation request.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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