Visitor
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1 Message
Network Status
Cannot connect with a live agent for 2 days. Automated support did not help and every time I typed a message to them Nothing happened. I am a silver member.....over 40 years.
Network Status for Xfinity plan
No Cable connection
No internet access
No local access
In settings it says my connection is good but I keep getting the "not connected" and "no Wifi access" messages. My TV is Sony Bravia 75 inch. I never had this not being able to talk with an agent. I need agent to come to my home and adjust the settings. I am 76 and can't figure it out on my own. Thank you. Please help. Maybe a newer Modem ?
EG
Expert
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116.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.5K Messages
8 hours ago
Thank you so much for reaching out and for being a loyal customer for over 40 years @ron6066! I’m very sorry you’ve been trying for two days without being able to reach a live agent. I can help get this moving in the right direction, and if a technician is needed in your home, we can set that up for you. Based on what you've mentioned, I'd like to make sure the account modem and the cable boxes are receiving our signals.
When you have a moment, please send me a Direct Message with your full name and service address. To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAldrik
Official Employee
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2.5K Messages
8 hours ago
Thank you for your help @EG!
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