Hello @user_uo216o Thank you for taking the time to post here in our Xfinity community. I can definitely understand the importance of reliable internet. Are you currently experiencing service issues?
Not at this time, but there has been more outages (network issues) in the last 6 months then in the 20 years I’ve had internet and the three years that I’ve had tv service.
Would love to take a look at the device diagnostics and check if there is something we can do on our end to ensure you are able to have the highest confidence in our service. user_uo216o Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityQuemekia
Official Employee
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246 Messages
1 day ago
Hello @user_uo216o Thank you for taking the time to post here in our Xfinity community. I can definitely understand the importance of reliable internet. Are you currently experiencing service issues?
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EG
Expert
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111.2K Messages
12 hours ago
@user_uo216o
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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