Network Outage

Over the past year, I have experienced intermittent packet loss and occasional disconnects. I have spoke to several xfinity agents who have all assured me that my issues have been resolved. The latest fix has been replacing my xfinity modem. Since then (last Wednesday), I am frequently losing internet connectivity. In the xfinity app, I have been seeing the message: “We’ve started work in your neighborhood to enhance the xfinity network”.

My questions are:

1) Is this message correct? Should I be expecting outages due to work being done on the network?

2) How much longer will this last? It’s been nearly a week and this has had a significant, negative impact on my work (I work from home)

3) I have read reports of users experiencing this, but the underlying issue was that the cable running from their house to the cable box needed replacing. Could this be my issue?

Lastly, I would like to express my disappointment that after a year of back in forth with several different agents, I am still experiencing issues. I am also disappointed that submitting a question on these forums is a frustrating user experience (description box disabled on certain browsers even after clearing history, the page randomly crashes - this is the second time I’m typing this out. I noticed from other posts that these issues existed TEN MONTHS AGO). Lastly, while I understand the need to prevent me from speaking to an agent via the xfinity app during an outage, the automated bot message does not leave me with any confidence that my issue will be resolved in a timely manner. At this point, I’m not even sure the outage is legitimate.