Visitor
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1 Message
Network outage - customer service useless
Internet went out the morning of 10/252026. Text message saying it'd be back up at 12:50am, then 1pm, then 2pm, then no time given. Trying to speak to a human being is like pulling teeth. AI or the bot just says sorry we're working on it. I work from home... when should I expect it to be working? I need to make arrangements if it's not working on Monday morning
XfinityQuemekia
Official Employee
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1.6K Messages
5 hours ago
I hear you, and I truly understand how frustrating it is to be stuck waiting without a clear answer. To be completely honest, when there is an active service interruption, we see the same real-time updates on our end that you see in your Xfinity app. You can view the service interruption details by logging into your Xfinity app, where the status will automatically be displayed right at the top of the screen. You can also check for updates by clicking on https://www.xfinity.com/support/status.
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