Visitor
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2 Messages
Network isseus and lack of contact with Comcast
I live in San Francisco - single family home with Xfinity internet and TV. Severe service interruptions on both. In the last few days I have had two services visits by Xfinity tech - each said the issue was thier network and was above their pay grade to resolve. Each requested a more senior tech team come out and evaluate the network connection in the vault and elsewhere. Each time I got back a text saying no issues. That is not true - I saw the report from each tech and there are problems. Lack of follow up form Comcast - I need to be connected to a person who will accept responsibility and fix this.
XfinityJon
Official Employee
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1.3K Messages
22 hours ago
Good evening user_vtdq3d. You have reached the right team. I will be more than happy to assist you with your service concerns.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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117.1K Messages
5 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
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