Network improvement outage

Question

I'm in Panama City FL and we've had a network service outage over a week at this point, and twice the Xfinity assistant told me my service was back when it wasn't. I'd just like to know how long this can typically take.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_9pi27g Welcome to our community forum! Thank you for letting us know about the ongoing interruption so we can look for additional information about when it will be resolved. When you enter your address here: https://www.xfinity.com/support/statusmap what do you see?

user_lfa4el · Answer

I'm experiencing the same thing here in Aptos, California. For the past two days I've had no internet most of the day, and I work from home. I've been forced to go work in a mall to get free wi-fi. I got another message today indicating that my internet would be off again tomorrow. How much longer is this going to take?  and, do I get any kind of a refund for the loss of service?

Customer Service

user_9pi27g

Network improvement outage

EG

XfinityEmilyB

user_lfa4el

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