Visitor

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2 Messages

09/29/2026 12:06 PM

Network Enhancement

My internet service has been out going on three weeks now and I work from home, and this has been terribly frustrating and stressful, can you please tell me when is this enhancement is set to end?

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Expert

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121.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.6K Messages

2 hours ago

@user_e2gmw6 We do not have access to any rollout plans or timeframes on specific infrastructure improvements. Are you seeing service interruptions frequently through the Xfinity app/support page or when you're noticing the connection issue its only isolated to your account and not an area-wide issue is being reported? 

Visitor

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2 Messages

This outage is due to the Xfinity planned network outages and my entire area is effected not just me… Was told that these outages are frequent throughout out the day, is that the normal protocol? 

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