1 Message
Network Damage
Can we get an assist?
You currently have network damage at [Edited: "Personal Information"]. The underground wire has been completely cut compromising a pending install in 2 weeks.
1 Message
Can we get an assist?
You currently have network damage at [Edited: "Personal Information"]. The underground wire has been completely cut compromising a pending install in 2 weeks.
XfinityPaula
Official Employee
•
1.5K Messages
11 months ago
Hello @user_daiik8 Thank you so much for contacting us and making us aware of the damage. I'm sorry that this happened, and that it's causing concern. I'm sure you have enough on your plate. No fear, you are with the right team for help! For privacy, I removed the address. Please send us a direct message, and we will have the line repaired for the upcoming installation. We will make sure there is no delay!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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