Hi there and welcome to Comcast @user_z2wlbu. The Xfinity App can only configure our Xfinity Gateway. It will not configure customer own equipment. You will need to use the Netgear App to configure their router. I recently had to configure my parents Netgear modem/router and had to download the Netgear app on my phone to configure their modem.
XfinityRoberto
Official Employee
•
1.7K Messages
11 months ago
Hi there and welcome to Comcast @user_z2wlbu. The Xfinity App can only configure our Xfinity Gateway. It will not configure customer own equipment. You will need to use the Netgear App to configure their router. I recently had to configure my parents Netgear modem/router and had to download the Netgear app on my phone to configure their modem.
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