15 Messages
Netgear CM3000 upload speed still cap at 40Mbps after activiated
Hi Xfinity Tier 2 support,
I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app.
however the upload speed still cap at 40Mbps .
Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps)
Thanks.
EG
Expert
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118.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.4K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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