mogulman's profile

Contributor

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36 Messages

Thursday, December 30th, 2021 8:55 PM

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Netgear CM1000 "This Device is not supported"

Hi,

I've been using a Netgear CM1000 that I purchased from Best Buy for a number of years.  I used it with Gigabit service, although I currently have 800Mbps Xfinity Service.  I have no technical issues.

I noticed when I go to the device compatibility site for my device "CM1000" is says "This device is not supported."

The Netgear CM1000v2 and Netgear CM1000-1AZNAS are both listed as being supported.

From what I can gather, the CM1000-1AZNAS is exactly the same as a CM1000 but just sold through a different vendor.

So should I be worried about using an unsupported device?   Is that a typo? or is my device truly unsupported?  If so, why?

Info from my cable modem status page:

Hardware: 2.02

Firmware: 7.01.01

I guess I just want to make sure I'll still get updates, etc.

I rebooted my cable modem and I get the following profile:

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;

Contributor

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36 Messages

3 years ago

Bump?   Anyone.   Xfinity support?

Official Employee

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1.7K Messages

Hello, @mogulman, I am seeing what you're seeing so I think you’re good to go with your CM 1000. Our Xfinity My Device info tool shows the Netgear CM1000v2 and CM1000-1AZNAS as compatible. (just like you said!)  (https://comca.st/3K0KIq4) When I go to Netgear's page it also says the CM1000 is compatible with Xfinity. (https://comca.st/3ndG6mN) If your modem becomes End of Life, you will see communication about this by email alert or in the Xfinity My Account app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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26.3K Messages

3 years ago

... "CM1000" is says "This device is not supported." ...

They "clean house" occasionally. I've never seen them explain why any particular device was dropped from support or what it means for that device, beyond the generic info stated in https://www.xfinity.com/support/articles/end-of-life-devices.

Sorry!

Contributor

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36 Messages

3 years ago

Yeah but the clean house theory doesn't sound likely.  I'm wondering if it's just a mistake.   I have an older cm600 that is still supported.   Maybe they aren't recognizing the full device info and thinking it's unsupported. 

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