Contributor
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36 Messages
Netgear CM1000 "This Device is not supported"
Hi,
I've been using a Netgear CM1000 that I purchased from Best Buy for a number of years. I used it with Gigabit service, although I currently have 800Mbps Xfinity Service. I have no technical issues.
I noticed when I go to the device compatibility site for my device "CM1000" is says "This device is not supported."
The Netgear CM1000v2 and Netgear CM1000-1AZNAS are both listed as being supported.
From what I can gather, the CM1000-1AZNAS is exactly the same as a CM1000 but just sold through a different vendor.
So should I be worried about using an unsupported device? Is that a typo? or is my device truly unsupported? If so, why?

Info from my cable modem status page:
Hardware: 2.02
Firmware: 7.01.01
I guess I just want to make sure I'll still get updates, etc.
I rebooted my cable modem and I get the following profile:
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
mogulman
Contributor
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36 Messages
3 years ago
Bump? Anyone. Xfinity support?
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
They "clean house" occasionally. I've never seen them explain why any particular device was dropped from support or what it means for that device, beyond the generic info stated in https://www.xfinity.com/support/articles/end-of-life-devices.
Sorry!
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mogulman
Contributor
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36 Messages
3 years ago
Yeah but the clean house theory doesn't sound likely. I'm wondering if it's just a mistake. I have an older cm600 that is still supported. Maybe they aren't recognizing the full device info and thinking it's unsupported.
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