Visitor

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4 Messages

10/17/2026 2:10 AM

Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm

PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication.  I have had an Xfinity engineer at my home confirming the issue.  Please just help me get in touch with someone that can do something to fix a very simple problem.


Netgear CM 2050V  - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm

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Visitor

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4 Messages

19 hours ago

Fri Oct 16 18:56:53 2026

(Error (4))

SW upgrade Failed after download - SW File corruption

Fri Oct 16 18:56:53 2026

(Error (4))

Improper Code File Controls

Fri Oct 16 18:56:52 2026

(Notice (6))

SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm

Fri Oct 16 18:56:48 2026

(Critical (3))

UCD invalid or channel unusable;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:56:40 2026

(Notice (6))

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:56:39 2026

(Notice (6))

TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:56:30 2026

(Notice (6))

Honoring MDD; IP provisioning mode = IPv6

Fri Oct 16 18:56:28 2026

(Critical (3))

UCD invalid or channel unusable;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:56:22 2026

(Warning (5))

ToD request sent - No Response received;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:56:22 2026

(Notice (6))

TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

(Notice (6))

Honoring MDD; IP provisioning mode = IPv6

Time Not Established

(Critical (3))

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:55:05 2026

(Warning (5))

ToD request sent - No Response received;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:38:58 2026

(Notice (6))

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:38:52 2026

(Notice (6))

TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

(Notice (6))

Honoring MDD; IP provisioning mode = IPv6

Time Not Established

(Critical (3))

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM[Edited: “Personal Information”]; CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:37:36 2026

(Notice (6))

SW download Successful - Via Config file

Fri Oct 16 18:35:57 2026

(Notice (6))

SW Download INIT - Via Config file d11_v_cm2050vims_walledgarden.cm

Fri Oct 16 18:35:41 2026

(Notice (6))

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

Fri Oct 16 18:35:35 2026

(Notice (6))

TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;

 

(edited)

Official Employee

 • 

2.8K Messages

 

user_5htbic Good day, and thank you for reaching out for assistance with your device update. I'm happy to help you get squared away today. Please send us a Direct Message with your name and service address. 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Expert

 • 

122.2K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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