Visitor
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4 Messages
Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm
PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication. I have had an Xfinity engineer at my home confirming the issue. Please just help me get in touch with someone that can do something to fix a very simple problem.
Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm



user_5htbic
Visitor
•
4 Messages
19 hours ago
Fri Oct 16 18:56:53 2026
(Error (4))
SW upgrade Failed after download - SW File corruption
Fri Oct 16 18:56:53 2026
(Error (4))
Improper Code File Controls
Fri Oct 16 18:56:52 2026
(Notice (6))
SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm
Fri Oct 16 18:56:48 2026
(Critical (3))
UCD invalid or channel unusable;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:56:40 2026
(Notice (6))
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:56:39 2026
(Notice (6))
TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:56:30 2026
(Notice (6))
Honoring MDD; IP provisioning mode = IPv6
Fri Oct 16 18:56:28 2026
(Critical (3))
UCD invalid or channel unusable;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:56:22 2026
(Warning (5))
ToD request sent - No Response received;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:56:22 2026
(Notice (6))
TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Time Not Established
(Notice (6))
Honoring MDD; IP provisioning mode = IPv6
Time Not Established
(Critical (3))
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:55:05 2026
(Warning (5))
ToD request sent - No Response received;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:38:58 2026
(Notice (6))
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:38:52 2026
(Notice (6))
TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Time Not Established
(Notice (6))
Honoring MDD; IP provisioning mode = IPv6
Time Not Established
(Critical (3))
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM[Edited: “Personal Information”]; CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:37:36 2026
(Notice (6))
SW download Successful - Via Config file
Fri Oct 16 18:35:57 2026
(Notice (6))
SW Download INIT - Via Config file d11_v_cm2050vims_walledgarden.cm
Fri Oct 16 18:35:41 2026
(Notice (6))
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
Fri Oct 16 18:35:35 2026
(Notice (6))
TLV-11 - unrecognized OID;CM-[Edited: “Personal Information”] ;CM-QOS=1.1;CM-VER=3.1;
(edited)
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EG
Expert
•
122.2K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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