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5 Messages
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018.
My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning:
"Your modem isn't optimized for the plan you selected."
The checker lists my plan's download speed as up to 1,300 Mbps and upload speed as 35 Mbps. My internet service is currently working.
I understand that my older modem cannot deliver the full advertised download speed. However, my primary concern is whether I will eventually be required to replace it.
Could you please clarify:
- End-of-life status: Is my Netgear C7000v2 officially classified as end-of-life (EOL) or unsupported by Xfinity, or is it simply not optimized for my current speed tier?
- Mandatory replacement: If it is EOL or unsupported, may I continue using my already-activated modem? Is there a mandatory replacement deadline or anticipated service interruption?
- Advance notice: Will Xfinity notify me before replacement becomes mandatory? If so, how much advance notice should I expect?
- Customer-owned equipment: If replacement becomes necessary, can I continue using a compatible customer-owned modem/router rather than renting equipment from Xfinity?
I am planning ahead because a previous attempt to use a newer Xfinity gateway resulted in significant compatibility problems with my wireless printer/scanner. I want sufficient time to research and test a replacement solution.
I am not requesting a plan change, equipment replacement, or troubleshooting at this time. I would appreciate written clarification of my modem's current support status and whether any action is required.
Thank you.
[Edited: "Personal Information”]
BruceW
Gold Problem Solver
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27.8K Messages
1 month ago
The C7000v2 is no longer on their "compatible" list (follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned). Note that when the device was still on that list, it was never compatible with Gigabit speeds. They rated it for use with plan speeds "Up to 863 Mbps".
In the past Comcast/Xfinity classified devices they dropped from the "compatible" list as EOL, but they don't seem to do that anymore, at least not publicly. They just drop the device from the list.
They seem to allow devices that are no longer "compatible" to continue to operate, but who knows for how long?
It wouldn't count on it. I'm guessing you'll just continue to receive "not optimized" notices.
Yep.
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user_oczisb
Visitor
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5 Messages
1 month ago
Thank you for the helpful explanation. My primary concern isn't achieving the full Gigabit Extra speed; it's avoiding an unexpected service interruption.
Could an official Xfinity employee confirm whether my already-activated C7000v2 can remain in service indefinitely unless Xfinity announces a mandatory replacement, and whether customers would receive advance notice?
Also, if replacement eventually becomes necessary, can I continue using a compatible customer-owned modem/router rather than renting an Xfinity gateway?
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DAD6977
Regular Visitor
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2 Messages
17 days ago
i just got off with a online tech and he gave me a new modem so i will see what happens tomorrow. i was only getting 75mbs dl and paying for 1000 mbs
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sk00ter
Visitor
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17 Messages
1 day ago
I am in the same situation and don't like it. The email mentioned modems CM2500 and CM3000. Neither of which are all-in-one with Wifi and Router like the c7000v2. So I'd have to buy other hardware and go through config nightmares for hours instead of how it is now. With my c7000v2 I use a Netgear gigabit ethernet switch which is plugged into a LAN port of the modem and thats how I get my hardwired connections. I use the WiFi for cellphone and printer connection. Being a 7 year xfinity user I've never thought of switching but now I'm considering that. I have ATT Landline and if I was using the C7000v with voice, not only would I lose my internet but also my voip. I do have the voice model too but not using it. So I'm looking at all the offers I keep getting from WOW, ATT Fiber and 5G internet and if their equipment or any I can buy are all-in-one. Thats very important to me. I only need internet, I don't use other cable streaming service. What I want to know is if there is a Modem I can buy thats Xfinity supported and is all-in-one with router/wifi? I read somethings about the CAX30 and CAX 80 modems. Anyone using one and confirm they're all-in-one and work well with xfinity? Also if makes me wonder if for instance I could use a CAX how long would it be before its EOL is upcoming? I am on the Connect More Tier, 400mbps. Any advice or help would be greatly appreciated. I"d rather buy my own modem than rent.
Its a busy time in my life right now with medical issues for both me and my wife. I just don't feel like messing around with anything but we do relay on a connection and Email for doctors contact and televideo appointments and such. If my connection suddenly vanished we'd be in a very bad position. I'm very nervous about this.
One last thing. This forum is so hard to login at times. Mostly I just read while not logged in but since I wanted to post I logged in. Took a couple days because keep getting HTTP 500 errors after logging in and come to the forum.
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BruceW
Gold Problem Solver
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27.8K Messages
1 day ago
This was once easy, but Comcast/Xfinity has made it much harder than it used to be.
Follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned and view the devices under the "All compatible modems by brand" heading. Look for devices tagged "Built-in WiFi: Yes" and rated for the speed you subscribe to. Consider a device perhaps a notch or two higher than your current plan to allow for Comcast/Xfinity's periodic speed increases.
(edited)
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BruceW
Gold Problem Solver
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27.8K Messages
23 hours ago
... I get concerned that most of them are years old and may face a EOL issue in the near future
All devices will eventually. Unfortunately, AFAIK Comcast/Xfinity has never given advance warning to tell us when a device will go EOL. We only find out when the drop it from their Compatible list.
If longevity is your concern, why not go with their rental gateways? They'll cost ya, but so will the retail devices that seem most likely to be around the longest. https://www.google.com/search?q=Retail+Modem+Router+Combos+compatible+with+xfinity& will give you an idea what you are up against. I would avoid Motorola. Comcast/Xfinity has dropped a great number of their devices recently, and that trend may continue.
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