1 Message
Netflix
I already have a Netflix account and was trying to log in but it created a new log in through xfinity and said it will be charged to my bill. I want to cancel this.
1 Message
I already have a Netflix account and was trying to log in but it created a new log in through xfinity and said it will be charged to my bill. I want to cancel this.
jweaver0312
Expert
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2.1K Messages
2 years ago
Not related to Xfinity App, moved to Customer Service for greater exposure to employees.
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Hello @user_ae84ab. I apologize for the inconvenience this second Netflix account is causing you. I'd be more than happy to review your account to see what we can do to remove it for you.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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