Netflix VPN or Proxy

Whenever we try to sign onto the Netflix on the TV if will not let us watch and gives us a common error "you are on a vpn or proxy". How do we fix this in order to use the service. (not on a vpn or proxy)

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XfinityAlfonso

Official Employee

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1.9K Messages

3 days ago

user_2vs96d thanks so much for reaching out here via our Xfinity Forums! How are we signing into Netflix? You said on the TV, but is this via a Smart TV menu, on a streaming device like Roku or Apple TV, or via the X1 cable box?

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user_2vs96d

Visitor

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8 Messages

It is via a Fire stick currently

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3 days ago

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XfinityRichard

Official Employee

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2.3K Messages

Thank you, @user_2vs96d I do apologize for the inconvenience. Are you getting that same error on other devices when you go to view Netflix?-Richard

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3 days ago

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user_2vs96d

Visitor

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8 Messages

Both the Smart tv itself and the fire stick show the same error message.

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3 days ago

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XfinityDuron

Official Employee

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122 Messages

Are any of your other apps giving you the same error?

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3 days ago

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user_2vs96d

Visitor

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8 Messages

No just Netflix. I think it's the only one that cares about a vpn/proxy

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3 days ago

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Customer Service

user_2vs96d

Netflix VPN or Proxy

XfinityAlfonso

user_2vs96d

XfinityRichard

user_2vs96d

XfinityDuron

user_2vs96d

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