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user_7wknvr
1st Topic

Visitor

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2 Messages

Saturday, May 3rd, 2025 1:04 AM

Netflix/ prime

On multiple nights lately I haven't been able to access my Netflix or prime . What is going on it's very frustrating. Tried all ur suggested troubleshooting. Frustrating money wise too!! Thinking of switching carriers.  

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Updated 

3 hours ago

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XfinityAbby

Official Employee

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120 Messages

1 day ago

Hello @user_7wknvr. I am sorry that you are having trouble accessing Netflix and Prime. I know how important it is to have access to the services you are paying for. Are you trying to access these apps through a cable box? 

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user_7wknvr

Visitor

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2 Messages

Yes I am haven't had a problem until recently.  Maybe after all the trouble shooting and  no positive outcome, I should have someone make a service call to my house!!!

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4 hours ago

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XfinityShawn

Official Employee

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1.4K Messages

 

user_7wknvr Are you running into any error codes or messages? Have you checked to make sure the issue isn't with Netflix or Prime? 

 

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3 hours ago

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