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user_tyjd4b
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Tuesday, August 6th, 2024 12:54 PM

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Netflix, Peacock, Apple tv will not activate!

I have spent hours and hours "chatting" with agents from Xfinity trying to get my new bundle with Netflix, Apple TV and Peacock to activate on my TV. I paid $15.00 a month for the new bundle and I cannot get it to activate. The link that Xfinity sent me takes me to a site where I have to pay an additional $7.95 a month for each service to activate. I am 75 years old. I may not live long enough to get these streaming services going. Thinking about switching to AT&T. Last week I was on with Xfinity for hours and hours over 4 days because my picture kept pixelating....they finally sent out a tech.....This is terrible customer service. 

Question

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Updated 

9 months ago

275

1

XfinityRaul

Official Employee

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1.9K Messages

9 months ago

Hello, @user_tyjd4b. I hope you're having a great day, so far. I'm sorry to hear about the time it took to have your pixelated issues resolved. I appreciate you making us aware that you're interested in activating this new bundle that includes Netflix, Apple TV and Peacock.

 

Just to confirm, are you using this link https://customer.xfinity.com/activate-apple-tv-plus?

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user_tyjd4b

2 Messages

I finally went to the Xfinity store here in Marietta, Georgia and spoke with the store manager. His name is Chris. He said this new bundle is difficult to activate. He did it for me. Sounds like he has been helping other people. Very frustrating....He said that it should be a one tab activation process.....it is not

9 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_tyjd4b, thank you for taking the time to reach out on social media to let us know. 

 

We absolutely appreciate your feedback. One of the things I love most about working for Xfinity is that I'm confident they listen to customers and employees and are always striving to make the services more enjoyable for everyone.

 

If you need help in the future, please feel free to reach out. One of the things I love most about this platform is that we are able to help customers at their convenience and can pick up right where you left off.  We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day

 

 

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9 months ago

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