3 Messages
Netflix Fee on Xfinity Bill
Hi,
I'm being billed a Netflix fee on my Xfinity statement. I'm directly paying Netflix and, supposedly, already resolved this issue via Xfinity customer service. At the time of my call, the agent confirmed that I will not be billed for Netflix on Xfinity statements, but the fee appeared again on the latest statement.
Netflix customer service confirmed that there are no accounts associated with me other than the one that I am directly paying Netflix, thus no account to cancel with Netflix. Last time I had called Xfinity customer service lasted over an hour and do not want to go through the same process just to see the same issue again.
Please help to remove Netflix bill on my current statement and to cancel Xfinity version of Netflix account.
Thanks,
Alex
XfinityThomasC
Official Employee
•
2.5K Messages
11 months ago
Hello, @alex901021
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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