Visitor
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1 Message
Netflix, Apple Watch, XfiPods, AutoPay, Premium Unlimited and misinformation
I feel like my issues are greater than this forum and I have several concerns I’d like to address. I’ve been misinformed, given inaccurate information, deceived and received the run around. You receive timely and accurate payment from me twice a month. I appreciate and value the services I receive and I allow room for hiccups in the service. I however do not feel respected and valued as an Xfinity customer. I would appreciate the opportunity to speak with someone about my downgraded Netflix subscription, the no obligation Apple Watch, “free” premium unlimited service, failed auto pay, misinformed technician, unconcerned technician, unwillingness to provide a replacement XfiPod to address a dead spot in our home and a couple other concerns.
Thank you
XfinityJoe
Official Employee
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1.2K Messages
9 hours ago
I understand that your experience has not been so great lately and I want to make this process as simple for you as possible. You have my word that you are in the best hands, and I am going to do everything I can to be your advocate.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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