Visitor
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7 Messages
Netflix account problem
I have Netflix and have been using my nieces account as she lived here. Now she’s moved and canceled her Netflix account. How do I set up an account and link to xfinity
Visitor
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7 Messages
I have Netflix and have been using my nieces account as she lived here. Now she’s moved and canceled her Netflix account. How do I set up an account and link to xfinity
XfinityKrista
Official Employee
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1.5K Messages
7 days ago
Hello @rie02151, thank you for taking the time to reach out on social media. I'm happy to help.
To set up Netflix through Xfinity, follow these steps based on the provided information:
- Press the Xfinity button on your remote.
- Select Apps from the Home screen.
- Navigate to the Netflix tile and select it.
- Navigate to the Apps row on your Home screen.
- Select Apps (View all).
- Scroll to the Netflix tile and select it.
You can sign up for Netflix through Xfinity and have the monthly charge added to your Comcast bill. Alternatively, you can sign up directly on Netflix's website.
Here's a link with more information https://www.xfinity.com/support/articles/netflix-on-x1-and-flex.
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BruceW
Gold Problem Solver
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26K Messages
7 days ago
"Modmail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, the employee has given incorrect instructions.
To send the requested information in a private Direct Message ("DM") from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. If that happens, go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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