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Monday, November 4th, 2024 10:14 PM

Neighbor's Xfinity cable line has not been buried in nearly a year.

I have made multiple calls, endured multiple chats, made multiple visits to the local office, and no progress has been made for the significant safety issue of an unburied cable line in my backyard.  Today is November 4th, 2024, and the line was placed at the beginning of 2024.  I have filed multiple safety concerns through Xfinity with no resolve.  I have now contacted local and state regulatory commissions as Xfinity has not fulfilled any effort to complete the task.  For the love of all things good, can an actual person contact me with an actual solution?

Official Employee

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945 Messages

19 days ago

 

user_fkd4vb Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

@XfinityBrianH​ DM sent.  I hope you are able to help.

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