Neighbor’s tree knocked down cable line

Hi,

I’m a Houston customer without internet since Monday. Hurricane Beryl knocked a neighbor’s (a few lots over) tree down from their backyard into an alley, pulling down all the cable lines and blocking the alley. 

Will I need to wait until my neighbor removes the tree to get internet back? The tree is still there 6 days later. 

How does Xfinity handles situations like this (where a neighbor’s tree affects internet for other customers who can’t get rid of the tree themselves)?

I submitted a report about a downed cable but it didn’t give me an option to explain that it’s not on my property. Not sure how to handle the situation and would appreciate any info you can provide. 

Thank you.