Visitor
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1 Message
Neighbors Line Down
My neighbor is away on vacation and their xfinity line is down over my driveway. I don’t have an xfinity account so I can’t report it
Visitor
•
1 Message
My neighbor is away on vacation and their xfinity line is down over my driveway. I don’t have an xfinity account so I can’t report it
XfinityJeffB
Official Employee
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562 Messages
4 hours ago
Hello user_igxc5i, thank you for reaching out here in our Xfinity Community forum. It doesn't matter if you are a customer or not, you need help, and that's what we're here for.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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