Visitor
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1 Message
Neighbor's Comcast wires are pulling down my gutter
I own and live in a row home. Comcast attached my neighbor's connection to my gutter with black zip ties, and it's pulling my gutter away from the front of my house, not to mention it looks awful. I want my neighbor's connection off my gutter and the front of my house in general, it should be connected to their house and/or their gutter if needed. How can I report this to Comcast? I can only find options to report a downed wire.
XfinityJon
Official Employee
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855 Messages
3 days ago
Good afternoon user_aqpwi4. We would be more than happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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