Visitor
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1 Message
Neighbor's cable line cut
Hello,
The my neighbor's cable line was cut while I was landscaping my property. It was 2in below the surface...so about what an edger can do.
How do I schedule a technician to come and repair it?
Visitor
•
1 Message
Hello,
The my neighbor's cable line was cut while I was landscaping my property. It was 2in below the surface...so about what an edger can do.
How do I schedule a technician to come and repair it?
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_ed9ffb, and thank you for reaching out about a line that was cut. I would be happy to put in a request for it to be repaired if it hasn't already been done.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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