Neighborhood is experiencing WiFi drops consistently

@XfinityShawn​ We don't see any service interruptions or planned maintenance on our Xfinity app

Thanks for checking that, user_ohagq0! Have you tried any troubleshooting steps on your end? Such as rebooting the modem manually or through the Xfinity App? Or checking the coaxial connection on both ends (wall plate and modem) to make sure the connection is tight and there's no damage to it? 

Yes we have tried rebooting both ways, and I just checked the coaxial cable on both ends and it seems good and is fully tightened

I appreciate you verifying that as well, user_ohagq0. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I was actually able to get in contact with another Xfinity customer support member and they helped me through hopefully a resolution. We also scheduled a in person visit on the 15th so fingers crossed everything works out. I appreciate your help though!