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Visitor

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2 Messages

Monday, March 14th, 2022 3:36 PM

Closed

Neighbor Hack

My upstairs neighbor said they've been hacking my computers, cellphones, and any digital devices in my home. They've also stated that they "spoofed" my home internet to track me to several states/hotels/stores etc. via store cameras, in-room hotel smart tv's etc. 

I have had to unplug my home router/modem in fear of them continuing their attacks. I need this matter looked into immediately. I can be reached at [Edited: "Personal Information"] or [Edited: "Personal Information"]

Help!!!

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Official Employee

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842 Messages

2 years ago

Thank you for bringing this to our attention. You will want to reach out to our Customer Security Assurance Team by visiting: https://comca.st/34GEHPx or you can call 800-XFINITY and ask to be connected to that team. 

Visitor

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2 Messages

@XfinityKimberlyB​ I received a 404 error on the link sent. Actually, anything I click for Xfinity to fix anything is a 404 error?? This is a serious, and urgent matter. I'd like someone with experience in dealing with these types of issues to either email or call pls.

Best,

-Bill

Official Employee

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842 Messages

As you have reached out on our social media Xfinity Forum, we do try to keep our conversations right here so that Comcast, you and others can see and possibly utilize the assistance provided in the future.

Our Customer Security Assurance Team are specialized in dealing with these kinds of reports when the abuse is reported. If you can not click on the link (https://comca.st/3w4nQRT) successfully, please feel free to call 800-XFINITY (934-6489). 

I no longer work for Comcast.

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Visitor

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1 Message

2 years ago

My neighbors are hacking my wifi, turning off my service, switching it on again. I have changed the wifi name, and within a day, they are back to using my wifi. This is stressful, yet I am paying the high bill for others to manipulate. How can I stop them, as there are no cement walls btwn us. What is the answer for me as as paying customer?

Problem Solver

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385 Messages

Thank you for reaching out to our devoted team of experts here on our forums page. I am sad to read your neighbors have been able to assist your Wi-Fi. This is not ideal. We would suggest reaching out to our Customer Security Assurance Team, there information is listed above. They are the best team and the experts to help in situations like these. We are here 24/7 for any other questions you may have. 

I no longer work for Comcast.

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