My upstairs neighbor said they've been hacking my computers, cellphones, and any digital devices in my home. They've also stated that they "spoofed" my home internet to track me to several states/hotels/stores etc. via store cameras, in-room hotel smart tv's etc.
I have had to unplug my home router/modem in fear of them continuing their attacks. I need this matter looked into immediately. I can be reached at [Edited: "Personal Information"] or [Edited: "Personal Information"]
1 year ago
Thank you for bringing this to our attention. You will want to reach out to our Customer Security Assurance Team by visiting: https://comca.st/34GEHPx or you can call 800-XFINITY and ask to be connected to that team.
1 year ago
My neighbors are hacking my wifi, turning off my service, switching it on again. I have changed the wifi name, and within a day, they are back to using my wifi. This is stressful, yet I am paying the high bill for others to manipulate. How can I stop them, as there are no cement walls btwn us. What is the answer for me as as paying customer?