Needs to be relocate comcast lines and electric pole in the middle of my land

The concern is not "Community Center / Announcements related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi there. @jamesy3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience, I'll be more than happy to look into this further for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@jamesy3 I appreciate you sending the direct message, I'll follow up with you there to get a ticket created for the line relocation. 

@jamesy3 I'm reaching out in the direct message as I need some information to create a ticket. Please watch for my direct message. 

There is an overhead line needs to relocated on my land. We couldn’t start the construction for 4 months. I contacted you over a week ago and you said that someone will reach me out in 72 hours but nobody contacted me yet. Please please take some actions !!! I am really tired of asking for any updates every single day.