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ChakoDaddy
1st Topic

Visitor

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3 Messages

Wednesday, May 28th, 2025 6:01 PM

Needs proof for previous outage or service disruption

My service was down and I was not able to get online earlier today and my work requires me to send proof.  Please help.

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Updated 

2 days ago

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XfinityGabriel

Official Employee

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2.3K Messages

2 days ago

 

ChakoDaddy, Hi there! Thanks for taking the time to reach out. As someone who also works from home, I can understand the importance of getting proof of this. You've reached the right team for help with this over social media. Are your services now working correctly? One place to check is in the app like in this link to our interruption map or our the status of services at this link here. Here is also a great way to check your eligibility for credit here. Please let me know if these help. 

 

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ChakoDaddy

Visitor

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3 Messages

I am working at a friend home now.  Service is online since around 2 hrs ago even I still have trouble to get online.  However, what I need right now is just some sort of official proof from you guys so I can send to my employee as a proof of an interruption happened.

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2 days ago

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XfinityGabriel

Official Employee

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2.3K Messages

 

ChakoDaddy, Were you able to try any of those links out to get proof of the service interruptions?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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ChakoDaddy

Visitor

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3 Messages

i guess the interruption ended around 2hrs or so earlier, so right now it will just tell me no outage.  However, I can look at my home security system and see that it went offline since 1:18am 5/28 and most likely until sometime this morning around 8 to 9am...  Will you guys be able to run some sort of report on my account to see any service interruption between those times?

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2 days ago

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XfinityAdrienne

Official Employee

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1.3K Messages

Thank you so much for sharing those details with us @ChakoDaddy! We would be able to message out here in a private message if there were reported interruptions in the area/with your account. If that will be good for your employer, we would be happy to do so. Please send us a DM to get started. 

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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