Visitor

 • 

1 Message

11/04/2026 11:58 PM

Needs a technician installation

I just take an Xfinity WiFi router now I realize that I don’t have a coaxial router so I’m not able to use the internet without it and would need a technician to install it for me please 

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Expert

 • 

122.8K Messages

5 hours ago

Concern moved here to the Customer Service help section.

Official Employee

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2.9K Messages

5 hours ago

Thank you for reaching out to us @user_ra4cx4! Our team can assist with scheduling a technician. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here.

 

P.S. Thank you @EG for helping move the post!

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