Visitor
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2 Messages
Need XG1v4 boxes
I recently upgraded my TV plan and need two wired XG1v4 boxes. When I called customer service they said they would be delivered. Today I received two Xi6 boxes which are only wireless and not compatible with my router. I’ve read that posting and direct messaging support may help get the needed equipment.
Accepted Solution
XfinityThomasA
Official Employee
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2.9K Messages
25 days ago
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
- XfinityThomasA
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JonEKos
Visitor
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2 Messages
6 hours ago
For anyone else that may come across this post. Wait for Xfinity to respond before trying the steps they provided.
After almost a month of trying to get XG1 boxes, they are no longer available. If you want 4K content, you have to use wireless Xi6 boxes, so keep this in mind.
I also want to share that Xfinity customer service is excellent. Everyone I worked with in trying to get wired equipment that supports 4K was friendly and tried what they could. It would have been helpful for customers and staff to know upfront that XG1 boxes are no longer available.
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