2 Messages
Need xfinity telephone line over road raised higher
I have two properties on either side of the street, and the power and telephone lines which service my house cross over the road on a diagonal above that street. The telephone poles are very far apart, so the wires hang lower than they should. The telephone line, being the lowest on the pole, needs to be raised higher, because it drags along the top of my RV, and there is a danger of it getting caught on the air conditioners on top the RV, or on the smokestacks of a truck.
Accepted Solution
CCDanielB
Official Employee
•
252 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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CCDanielB
Official Employee
•
252 Messages
2 years ago
Thank you so much for sharing all the details of the sitaution and your account information as well. In order or us to delve deeper in the sitaution we would just need to get this account secured using our authentication process. We simply send over a code via email or text message, and you reply here with the code that you receive, and we match it in the system. Would it be alright to send this code over now?
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